LETTER TO THE EDITOR

From a reader

Hi,
I'm sure that you are aware that Lupus has added additional content to their website and locked some of their existing content. This content is to be available to their existing customers who are given membership to their website. The problem is that Lupus has decided that existing customers are only those customers that have purchased videos within the last 90 days. I feel this is a big mistake. I have purchased more than 15 videos from Rigid East and Lupus, but I can't access their website because I purchased the videos more than 90 days ago? It seems like they are penalizing their long-term, existing customers and hurting their business. I use the detailed pictures (and would use the video clips) to determine which videos I would like to purchase. I don't buy all their videos because I feel that they are getting somewhat repetitive, but I do plan to continue purchasing additional videos that look interesting.

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